For soundpoint ip 301, 501, 550, 600, 601, and 650 and vvx 1500. The polycom vvx 300 is a fantastic entry level phone. Leverage previous it infrastructure investmentsdeploy vvx 300 series business media phones on your existing network without needing to upgrade. The polycom vvx color expansion module is a plugandplay device that easily attaches to vvx polycom phones including these models sold by vonage business solutions and compatible with our blf feature.
Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has. If this is not possible, you can enter the information manually in the web ui of the phone using the procedure outlined below. This video walks the user step by step through how to perform a speed dial on a polycom vvx 300301 phone. Simple to deploy and easy to administer, upgrade, and maintain. Troubleshooting the url calling is disabled message on the. Polycom vvx 300 and 310 customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. If you have a polycom desktop or conference phone, you might notice that the time and date display is wrong or that the display is flashing. Plug and play provisioning with zero touch provisioning.
Polycom vvx300 series business media desktop phone, poe 2200. The vvx 310 and 410 have a twoport gigabit ethernet switch. As this article is using a polycom vvx 400 for the examples then the current desired firmware version is 4. Only the polycom trio can import speed dials via a usb stick in this format here here polycom trio 8800 or trio 8500 is the same and follows the same principle as already shown for the vvx example. Simplicity and ease of use the vvx 300 series brings highquality, costeffective solutions to any environment through advanced unified communications uc features. Conference and 3way calls on the polycom vvx 300 310 print modified on. Polycom soundpoint ip phone setup vonage business support. If you are using purecloud voice, see configure base settings for phones under purecloud voice. Manual provisioning setup of the polycom vvx 300310. Quick start with polycom vvx in o365 or skype for business online. So, when the time comes to reconfigure or reset your vvx series model for whatever reason, follow these easy steps to get your polycom phone s back to default in no time. From the polycom support site download the polycom uc software 4. The do not disturb icon displays in the status bar, as shown next. If your phone is idle, the do not disturb icon, displays next to your phone line in lines view, as shown next.
Power on or restart the phone if it is already powered on. Vonage home phone services provides affordable residential voip phone solutions that offers quality, portability, and easeof. You are set up with one of polycoms call server partners. It is recommended to always download the split package, the combined packages can be ignored. Reduce deployment and maintenance coststhe polycom zero touch provisioning and web based configuration tool makes the vvx 300 simple to deploy, easy to administer, upgrade, and maintain leverage previous it infrastructure investmentsdeploy vvx 300 business media phones on your existing network without needing to upgrade your call control. Your polycom vvx 300 series phone is equipped with six programmable line keys. This video will cover the following topics for polycom vvx 300 400 phones. Polycom vvx series ip phones that are purchased from vonage business will be sent to you fully provisioned, or set up and ready for use. Polycom vvx series phone setup polycom vvx series ip phones that are purchased from vonage business will be sent to you fully provisioned, or set up and ready for use. Supported ethernet switches on phones the vvx 300 and 400 have a twoport 10100 mbps ethernet switch. Our compliance team has decided they wanted to look into a pa system with a few intercoms setup in our warehouse. The 300 and 400 models are identical to the 310 and 410 models except the integrated ethernet switch port on the back of the phone is 100mb instead of 1gb which means the pc plugged into the phone would be limited to a 100mb connection to the network. Immediately hold down 1, 3, and 5 until the password prompt appears. Reboot phone, reset to factory default, and upload log.
Polycoms vvx 300, 400, 500, and 600 series phones are highly popular office phones, serving thousands of businesses, schools, and organizations across the nation daily. Polycom soundpoint series ip phones purchased from vonage business are already added to your account and are ready for use. I use my vvx 300 with my vonage business account, and im very satisfied. Configuring vvx phones to use provisioning server calltower. Learn the basics of using your polycom vvx 311411 desk phone. This video shows how to use your handset, set up transfer calls, blind transfer, direct to voicemail transfer, conferencing. Cisco 525g2 phone setup cisco 525g2 phones that are purchased from vonage will be sent to you fully provisioned or set up and ready to use. Reduce deployment and maintenance coststhe polycom zero touch provisioning and web based configuration tool makes the vvx 300 series simple to deploy, easy to administer, upgrade, and maintain. Answer polycom vvx series phone setup vonage business cloud. The polycom vvx 300 series are expandable business media phones that deliver crystal clear communications, enhanced collaboration and personal productivity.
The most common method to configure the phones to discover the phone settings stored on the purecloud edge is to enable dhcp on the phone. This comprises all the calls that were missed by the wireless handset, and also the calls that were missed because the line was busy. Nov 25, 2011 enhanced feature key functionality is implemented using star code sequences like 89 and sip. To locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. Get polycom vvx 300 business media phone refurbished. How to manually provision your polycom vvx phone youtube. Setup was relatively easy using the interface through my browser, and was able to customize the phones settings and features to my liking. The polycom vvx 300 is a lowcost quality 3rd party phone that is well integrated with the wave ip feature set for customers that already have this set deployed. You can also add contacts to the contact directory from the missed calls list. Intro to the advanced security features of the xen project hypervisor russell pavlicek, citrix duration.
Set up voicemail on your polycom vvx hd phone comcast business. Jan 03, 2020 learn how to troubleshoot the url calling is disabled message on the poly vvx phone. Manually setup a polycom soundstation 5000, 6000, 7000 for 3cx. Hover over the extension you are adding the device to and click the pencil icon. This video shows how to use your handset, set up transfer calls, blind transfer. Polycom soundpoint series ip phones that are purchased from vonage business will be sent to you fully provisioned, or set up and ready for. Polycom, the polycom triangles logo and the names and marks associated with polycoms products are trademarks andor service marks of polycom, inc. Find the tools, resources and insight you need to help you market and sell. Oct 20, 2014 unboxing and basic setup for polycom vvx phone. Polycom vvx 101 business media phone how to use standard features duration. Conference and 3way calls on the polycom vvx 300310.
Enter the numerical equivalent of the mac address of the phone not case sensitive. So we currently have a cloud hosted pbx through vonage, with nothing currently setup other than our polycom vvx 300s connected to a switch. What to do if the default 456 password does not work. Learn the basics of using your polycom vvx311411 desk phone.
The dnd icon in home view, changes to, as shown next. So, when the time comes to reconfigure or reset your vvx series model for whatever reason, follow these easy steps to get your polycom phones back. Polycom vvx 300, 310, 400 and 410 business media phone. For vvx series phones press and hold the dial pad keys 1, 3, 5 simultaneously during the updater process until the password prompt appears continue holding down the numbers for few seconds, until you are prompted to enter the admin password. With polycom wifi adapter, you have the freedom to place your vvx phones or voip adapters anywhere within range of your wifi network. Simple, stepbystep, video on how to setup the sip voice over ip service on a polycom vvx phone using callcentric as the service provider. Polycom vvx 300, 301, 310, 311 business media phones. The polycom vvx400410 desk phone provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Polycom vvx 300301 speed dial setup evolve ip quick tip. This guide has been tested with the above firmware versions and will show you how to manually setup a polycom soundpoint 320, 321, 330, 331, 335, 450, 550, 560, 650, 670 phone for use with 3cx. Polycom vvx business media phones user guide vonage. For more information, see enable dhcp on the phone to discover the phone settings from the edge you can also manually configure three settings on the physical phone for the phone to retrieve its configuration settings from the edge. For a complete step by step guide to provision the polycom phones.
How to factory reset polycom phone when default password does. Polycom vvx 500 business media phone user guide ii trademark information. Polycom vvx 300 and vvx 310 user guide polycom support. Polycom phones not sold by ringcentral may still work with manual provisioning. Polycom vvx 300 and 310 business media phones polycom vvx 300 and 310 business media phones users guide version 5.
This is a walk through on how to manually configure polycom phones through the web interface. Enter the phones mac address when prompted for a password, using only numbers and lowercase letters. Manually configure the provisioning information for the. You can call, view details for, and delete missed call entries. The efk macro language was designed to follow current configuration file standards and to be extensible. The phonepassword can be set by logging into the admin setup manage modify pencil button the sip. The phones look the same, but the vvx 300 and 301 have 10100 ethernet ports and the vvx 310 and 311 have gigabit ethernet gbe ports. For vvx series phones press and hold the dial pad keys 1, 3, 5 simultaneously during the updater process until the password prompt appears.
The audio quality is excellent, the features are on par, there are 6 sip lines, and the speakerphone is crystal clear. To create a generic polycom vvx base setting, see configure the base phone settings. The method for fixing either of these display problems depends on how the phone is connected to a network and how it. Provisioning your polycom vvx 300 series phone once you connect the phone to the local area network and power source if the phone has a nonpoe connection, it will begin its initial boot. How to manually configure polycom phones via web interface.
This document details the configuration of the following polycom vvx models only. The vvx 400 series improves personal productivity by complementing the workplace applications on the computer. Continue holding down the numbers for few seconds, until you are prompted to enter the admin password. Wireless adapter allows a usbequipped polycom voip adapter or vvx phone to connect to the internet over a wifi network. Nov 27, 2019 this is a walk through on how to manually configure polycom phones through the web interface. Answering multiple calls with one line key programmed for your extension. The following topics will help you with common questions related to using your polycom phone. You can return a call to a missed caller from the missed calls list. Manual provisioning setup of the polycom vvx 300 310 print modified on. The polycom vvx 300, 310, 400, and 410 business media phone administrators guide addresses changes to the polycom uc software 4. Polycom vvx 300 and 310 business media phones users guide. If it does not follow the next steps below and manually add the ntp settings by. With its hd voice up to 7khz on all audio paths and improve productivity for cubicle workers and call center operators makes it which make it intuitive with easy to use user interface.
Only the polycom trio can import speed dials via a usb stick in this format here here here and 410 business media phone administrators guide 2 note. Phone provisioning requires that a polycom vvx base setting exists in purecloud. If you have new messages or forwarding enabled, the messages or forwarding icon will display instead. In order to configure a polycom vvx 400, you will first need to determine what the ip address for the phone is, so that you can access it from a web browser. Setting up a speed dial on a soundstation soundpoint phone example spip650. You can use the buttons on the phone to access your ip address by following these steps.
Connecting and provisioning polycom vvx 300 series phones. This video is geared for people who are new to the. Reboot phone, reset to factory default, and upload log files on the polycom vvx 300310 print modified on. Troubleshooting the url calling is disabled message on a. Vonage business cloud answer polycom vvx series phone setup. A factory reset is only required if the phone was used with a prior service provider. We are the global communications company that powers authentic human connection and collaboration. Poly studio x family delivers radical simplicity to your meeting rooms. How to correct the date and time on a polycom phone. Depending on how your phone is set up, you may have one of those keys programmed for your extension, or you may have two or more keys programmed for your extension. Legendary polycom hd voice technology up to 14khz on all audio paths speaker, handset, headset 2 x ethernet 10100.
Thats where we come in, with solutions that avert open office perils. This information applies to all polycom soundpoint series phones. Polycom vvx series ip phones purchased from vonage business are delivered and are ready for use. Polycom vvx 410 give your frontline staff the best experience with this highquality, 12line color business media phone. Star code sequences that define efk functions are written as macros that you apply to line and soft keys. This video walks the user step by step through how to perform a speed dial on a polycom vvx 300 301 phone.